dgb999's Privacy Policy

1 What Information Is Collected

1.1 Information You Provide Directly

When you register or log in to dgb999, we collect the following information:

• Full name and date of birth (for age verification — service is provided only to users aged 21 and above)
• Email address and mobile number
• Valid identity document details (national ID card or passport) — for KYC verification
• Payment account details: bKash, Nagad, Rocket, Upay, or bank account number
• Username and password (stored in encrypted form)

1.2 Automatically Collected Information

When you browse our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the site and pages visited
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

2 Purpose of Using Your Information

dgb999 uses your personal information only for the following legitimate purposes:

2.1 Account Management and Security

Your information is used to create and verify your account, ensure login security, and prevent fraudulent activity.

2.2 Processing Financial Transactions

The necessary information is processed to complete deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Providing Customer Support

Your information is used to resolve your issues through our 24/7 live chat support and email.

2.4 Age and Identity Verification

Our platform is for users aged 21 and above only. Identity document details you provide are used for age verification.

2.5 Responsible Gaming

Gaming activity data is analyzed to identify the risk of excessive gambling and to provide responsible gaming tools.

3 Data Protection and Security Measures

We follow the highest industry standards to protect your personal information:

• SSL Encryption: All data transmission between you and our servers is protected with 256-bit SSL encryption technology.
• Password Hashing: Your password is never stored directly — it is kept only as a one-way cryptographic hash.
• Access Control: Only authorized staff can access your information, and only on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security audits so that any vulnerabilities can be quickly identified and resolved.
• Data Backup: Regular encrypted backups are maintained to keep your data secure even in the event of a server failure.

4 Sharing Information with Third Parties

dgb999 shares information with third parties only in the following limited circumstances:

4.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment processor. These organizations operate under their own privacy policies.

4.2 Game Software Providers

Technical and transactional information may be shared with Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers to ensure uninterrupted service from our game library.

4.3 Legal Obligations

We are legally required to provide relevant information in response to a court order or a lawful request from a law enforcement agency.

5 Cookies Policy

dgb999 uses cookies to improve your experience. The following types of cookies are used:

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security tokens, and the core functionality of the platform. Without them, the platform cannot function properly.

5.2 Performance Cookies

These cookies are used to understand how users interact with the site. The information collected is completely anonymous and helps us improve our services.

5.3 Functionality Cookies

These cookies are used to remember your preferred language, gaming settings, and other preferences, making your user experience more convenient.

You can control or delete cookies by changing your browser settings, though this may limit some functionality of the platform.

6 Data Retention Period

We retain your personal information only for as long as necessary:

• Active Account: All relevant information is retained while the account remains active.
• Closed Account: After an account is closed, limited information is retained for financial security and legal requirements.
• Transaction Records: Financial transaction information may be retained for an extended period.
• Marketing Data: Marketing-related information is deleted as soon as you withdraw your consent.

7 Your Rights

Every user registered with dgb999 enjoys the following rights:

7.1 Right to Access Your Information

You can request at any time to know what information we hold about you. We will provide you with complete details within a set period.

7.2 Right to Correct Your Information

If any of your stored information is incorrect, you can request a correction. We will verify and correct it promptly.

7.3 Right to Delete Your Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you have the right to request that the processing of your information be restricted.

7.5 Right to Withdraw Consent

You can withdraw the consent you have given at any time. However, any processing that took place before the withdrawal remains valid.

8 Protection of Minors

dgb999 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and take steps to delete the information collected.

If you believe a minor is using our platform, please notify us at [email protected].

9 International Data Transfers

Our servers and some service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally.

For any such transfer, we ensure that adequate protections are in place for your information in the destination country. We maintain data protection agreements with all of our international partners.

10 Changes to This Policy

dgb999 may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email.

The updated policy will take effect from the date it is published. Continuing to use the platform after changes means you have accepted the revised policy. We therefore recommend that you review this page regularly.

If you have questions about the history of the policy, please contact us.